Built for everyone

Accessibility Statement

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Updated June 6, 2026·~3 min

In one paragraph

We're partially conformant with WCAG 2.1 Level AA. The known gaps are documented below with workarounds, and we're working to close them. If you hit a barrier we haven't listed, email support@theloanofficer.io — we respond within 2 business days.

Our commitment

We commit to digital accessibility for everyone and apply relevant accessibility standards across the platform.

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At TheLoanOfficer, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

TheLoanOfficer is partially conformant with WCAG 2.1 Level AA — most surfaces meet the standard, with the known gaps listed below.

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The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.

TheLoanOfficer is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

Hit a barrier? Email support@theloanofficer.io — we aim to respond within 2 business days.

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We welcome your feedback on the accessibility of TheLoanOfficer. If you encounter accessibility barriers, please contact us:

Emailsupport@theloanofficer.io

Contact formSend us a message

We try to respond to feedback within 2 business days.

Known limitations

Brand color contrast, generated PDFs, and drag-and-drop upload have known gaps with documented workarounds.

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Despite our best efforts to ensure accessibility of TheLoanOfficer, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Color contrast

A small number of optional, decorative color themes on custom partner profile pages can place white text on a lighter background slightly below the WCAG AA 4.5:1 ratio.

Our core interface — buttons, links, headings, error messages, and brand gradients — now meets AA contrast. We are reviewing the optional partner cover themes, and high-visibility focus indicators are present throughout.

Generated PDF documents

Some generated PDF documents (such as loan estimates) may not be fully readable by all screen reader software.

We are working to improve our PDF generation engine to produce tagged, accessible PDFs. We expect to repair this by Q3 2026.

Document upload drag-and-drop

The drag-and-drop upload feature in some browsers may not fully support keyboard navigation.

Please use the standard “Browse” link/button within the upload area as an alternative — it is fully keyboard accessible.

Technical specifications

The platform relies on HTML, WAI-ARIA, CSS, and JavaScript working with your browser and assistive tech.

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Accessibility of TheLoanOfficer relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML

WAI-ARIA

CSS

JavaScript

Measures to support accessibility

Accessible component primitives, a WCAG-conscious color system, semantic heading structure, and keyboard navigation.

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TheLoanOfficer takes the following measures to support accessibility:

Build interfaces on Radix UI primitives, which provide keyboard and screen-reader support out of the box.
Maintain a design-token color system to keep contrast WCAG-compliant.
Use a single-h1 heading hierarchy per page and ARIA labels on icon-only controls.
Support keyboard navigation across modals, dropdowns, and forms.

The plain-language summaries are explanatory only. In any conflict between the summary and the body text, the body text governs.